The Faster, the Better

Old data may no longer accurately reflect the views of your respondent population—there goes the value of the information gathering process. With STARSurveys, respondents can take the survey quickly and easily, and you get that feedback in the same way. So, your decisions are based on the most reliable data available, thereby maximizing your survey investment. > Back to top

Automating surveys adds ease, speed and flexibility to any survey process

Any survey process can be automated so people utilize the web, phone and/or fax to participate in a survey. Results and other data can be automatically delivered via fax or e-mail at any point in the survey process. In addition, administrative tasks, such as purchasing a standard instrument, distributing invitations, managing participant databases and delivering reports can be automated so survey administrators manage the overall process and STAR takes care of all the details. > Back to top

Fully Integrated

STARSurveys, our proprietary survey automation process, fully integrates phone, web, e-mail and fax technologies. Integration enables people to begin a survey on one medium and complete the survey on another (i.e. participants can start the survey on the phone and finish later on the web). More importantly, integration allows administrators to have instant participation information regardless of how people take the survey. In addition, running totals of results and other administrative information can be programmed into any STARSurveys™ application. > Back to top

Automation makes it easier

Automation greatly enhances the ease of taking a survey. Participants can complete a survey using the medium they prefer. The survey is available 24 hours a day, 7 days a week. Respondents appreciate the convenience and simplicity. In fact, many survey takers tell us they prefer STARSurveys to the old paper and pencil method because it’s so much easier. > Back to top

Automation Speeds it Up

Automation speeds up the entire survey process. STARSurveys™ can cut weeks, even months off the survey process time from design to report delivery. Traditional processes take extra time to print or program surveys and get them ready to distribute. With STARSurveys™, we can usually have a survey ready to go in a week or two (depending on the complexity of the survey).

With STARSurveys, it also takes less time to gather responses. Because of the convenience, organizations can allow a shorter time frame for people to take the survey. Administrators do not need to wait for the mail to learn how the participation is going. Automatic participation updates provide leaders with participation rates at any time so they can encourage participation if the numbers are low. In customer satisfaction surveys and employee surveys, monitoring of participation levels and taking corrective action can determine the difference between success and failure. With paper and pencil surveys the lag time between the time a participant completes and survey and when administrators know it is done is much longer, making it very difficult to impact participation.

Once the target date is reached or desired number of surveys is completed, the results are immediately available. There is no waiting to know basic statistics and, if programmed up front, no waiting for reports. Reports can be made available online, or delivered to you by e-mail or hard copy. The e-mailed reports contain all the formatting and aesthetic detail of a hard copy report. > Back to top

Automation adds flexibility to the administration process

The administrative tasks of managing participant databases, responding to executive requests for information, and handling survey participant questions are the source of most headaches and hassles in conducting surveys. STARSurveys™ has many features that can eliminate almost all these administrative troubles. We can customize every application to meet the specific needs of your organization. If fact, if you can imagine it, we can do it. Many times we offer our clients capabilities and solutions they have not even imagined.

Automation also frees up your staff, enabling you to do more with scarce resources. Many of our clients have had full-time employees assigned solely to facilitating survey administration. Since we have automated their survey processes using STARSurveys™, the demands on the administrator’s time have been substantially reduced and in some cases even eliminated.

Survey automation is the future of human measurement in organizations. STAR is the market leader in automation technology and experience. Try a demonstration survey and experience the ease, speed and flexibility of an automated survey.
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