Survey Administration Takes Time

Administering a survey consumes your time and resources. While some of the details change depending on the type of survey you are administering, others are consistent. You have to send out invitations, provide reminders, and respond to executives’ requests for information. You also have to program the web and phone applications, if using automation, or print the survey and distribute hard copies. Once data is collected you still have to analyze the data and then design, print and distribute reports. This process is time consuming and can be exhausting. > Back to top

Eliminate the Hassle

Partnering with STAR eliminates the hassle. We handle the details, freeing up your time and resources so you can focus on core business issues. While you control the process, we use technology to take care of the details. STAR can be as involved as you’d like—we can automate the entire process or only those parts you designate. > Back to top

Printing, Stuffing, Stapling, Mailing, Etc.

Many survey projects require the creation and distribution of invitations, instructions, incentives, action planning guides, and other time-consuming but routine tasks. STAR can provide those as well.

One client wanted to do a customer satisfaction survey and test three different incentives. STAR produced three distinct invitations, purchased the various incentives, created the packets participants would receive, and then produced and mailed all the packets. For the client, it was a huge benefit.

Another client wanted to provide a prize for every 100th caller to the survey. STARSurveys™ captured the names and mailing information of each 100th caller and STAR shipped the appropriate prize.

Whether it's incentives, action planning guides, or printed worksheets for callers to follow while they complete the survey via phone, STAR can take care of duplicating and getting them out to the survey participants. > Back to top